FAQ's

If you are not satisfied with your purchase, return the item(s) that is eligible for returns in its original condition within 14 days of receiving the item and we will provide you with store credit. 

Shipping and handling costs are non refundable. 

Please refer to the Return Page for detailed information regarding returns. 

We do not cancel orders once an order is placed. You must follow the return steps after you receive your order if you have changed your mind. 

It is the customer's responsibility to enter discount code at the time of checkout to receive that set discount. 

Damages or defective items: 

If you received an items that is damaged or defective, we must be notified within 48 hours. Please inspect all items as soon as they arrive. We may ask for a picture of the item if necessary. We will get you taken care of and apologize if this happens. 

Please email: info@lilliekaysboutique.com if you have received an item that is damaged or defective. 

 

Sale Merchandise is FINAL SALE

Please choose carefully when purchasing an item that is on sale as it is non returnable. We do not offer store credit on sale items if returned. We will ship back to you at your cost if you send in a return for a sale item.

These items are not eligible for return simply because we have marked them down to move the product to make room for new items!

 

Incorrect or Missing items:

We try our best to get the product to you as fast as we can and sometimes we may make a mistake. If you received your order and there is an item missing or you received the wrong item(s), we must be informed within 2 days of receiving the product. Please email us at info@lilliekaysboutique.com. We will get you taken care of and apologize if this happens. 

 

Shipping Cost:

Orders under $99.99 plus tax & shipping charge are charged a flat rate shipping cost of $5.99.

Orders over $100.00 are qualified for FREE SHIPPING! 

All orders must meet $100.00 minimum including tax & shipping charge to receive free shipping. 

 

Gift Cards are Non Refundable. We hope that you will be able to find something you like on our website or in our store! 

 

Out of stock items:

We will try our best to reorder items that have a large demand, but sometimes we are not able to do so. 

  

Accessories are Final Sale:

This includes all jewelry, handbags, undergarments and hats. 

Accessories are lead and nickel compliant. 

Returns will not be accepted for these items. 

 

Thank you for shopping with Lillie Kay's Boutique. 

If you need assistance with our online store please give us a call at 979-793-4546.